Simon Carter Ltd is registered in England & Wales, company no. 2111811. Our registered office is 146, New London road, Chelmsford, Essex CM2 0AW. Our registered VAT number is 451100215. Simon Carter Ltd’s total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Simon Carter Ltd to the customer, together with any postage costs incurred. Simon Carter Ltd shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. we cannot accept any liability for a failure to comply with specific instructions stated in our literature. Customers' statutory rights are not affected by this statement.

The products offered for sale on this website are directed solely at residents of the United Kingdom. Simon Carter Ltd make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.

Where do we deliver?
UK, Channel Islands, Isle of Man, British Forces Post Office.

Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.

The Rest Of The World: Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates and Virgin Islands.

If you are not in the list above, please contact us by email and we can discuss options available.

How much does delivery cost and how long will it take?
We've tried to keep the prices down as much as possible. 

What happens if my order comes over two deliveries - am i expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.

What if I'm not in when you make a delivery?
Don't worry. The delivery company will leave a card saying they've called, but no one was at home. There'll be a phone number for you to ring to arrange a more convenient delivery day or an address to where the parcel can be collected from.

Will I get back the original postage and packing charges that i paid if i cancel my order?
If you are in the European Union and you cancel your order within seven days after the day you get your goods, and you cancel the whole order, we will refund the standard postage and packing costs you paid as part of that order
(if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 14 days to return your goods and
receive a refund for the cost of the goods).