Exchange/Returns Procedure


You may return most items sold by simoncarter.net within 14 days from the date of receipt for a full refund.

We may extend this period at our discretion. For example: if the item is intended as a gift and the giving date is beyond 14 days. Please contact us using the contact form or call 020 8683 4475 to discuss.

If you wish to return your order just send it to:

Simon Carter Ltd.
Returns
Carter Court
125 Aurelia Road
Croydon CR0 3BF

Include a note of your order number so we can locate the transaction swiftly and issue a refund.

We do not at present have a FREEPOST address for returns but we can send you a pre-paid postage label if you wish. Again, simply get in touch to arrange.

The item is your responsibility until it reaches us. You may choose to return the item or items using a guaranteed and insured service such as Royal Mail Special Delivery. In this case the postage cost must be covered by you.

Any items returned to us must be in their original condition with original packaging. If they are not, we may be unable to accept them.

When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark. Other goods must also be handled with care. Leather watch straps for example could be damaged by contact with water, hairspray, deodorant etc.

Once we have received your package and goods in their original condition, we will issue a full refund of the amount paid for the item(s) or exchange for a different item if that is your wish within 30 working days of receipt. However we usually refund the order cost including any shipping charges immediately upon receipt. Or despatch the desired exchange item within a couple of days.

If you are returning a gift we have to refund the person who paid for it. Or if you want to exchange it this information may need to go to them too.

This document covers the basics of our returns and exchanges procedures which do not affect your statutory rights. But we are more interested in positive outcomes than rules and regulations. Please do get in touch with us about any concerns you have. We endeavour to respond to every inquiry promptly and attentively and to resolve things to your complete satisfaction.