Customer service
Simon Carter Ltd is registered in England & Wales, company no. 2111811.
Our head office address for general correspondence and returns is Carter Court, 125 Aurelia Road, Croydon CR0 3BF
Our registered VAT number is 451100215.
Simon Carter Ltd's total liability for any claim howsoever arising shall not exceed the price of the goods supplied by Simon Carter Ltd to the customer, together with any postage costs incurred.
Simon Carter Ltd shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way.
We cannot accept any liability for a failure to comply with specific instructions stated in our literature.
Customers' statutory rights are not affected by this statement.
The products offered for sale on this website are directed solely at residents of the United Kingdom. Simon Carter Ltd make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. If you choose to access this site from other locations, then you are responsible for compliance with local laws if and to the extent that local laws are applicable.
Where do we deliver?
UK: Channel Islands, Isle of Man, British Forces Post Office.
Europe: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City.
The Rest Of The World: Antigua, Australia, Bahamas, Bahrain, Barbados, Canada, Cayman Islands, Fiji, Hong Kong, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, New Zealand, Oman, Saudi Arabia, Singapore, South Africa, United Arab Emirates and Virgin Islands.
If your country or territory is not listed above, please contact us by email and we can discuss available options.
How much does delivery cost and how long will it take?
We've tried to keep the prices down as much as possible.
UK standard delivery by Royal Mail (incl.CI,IOM,BFPO): FREE
Delivery time: 3-5 working days
UK express delivery (special delivery/registered mail): FREE for orders over £100
Japan standard delivery by airmail FREE
Japan express delivery (FedEx or DHL): FREE for orders over £100
Should you require a faster delivery, and/or you need your order to be trackable please email us and we will decide on the best option and cost
International Delivery
Europe: £5.00
Delivery time: up to 2 weeks
Courier (trackable) delivery can be arranged but the cost is higher
US and Canda, Asia except Japan: £10.00
Delivery time: up to 2 weeks
Courier (trackable) delivery can be arranged but the cost is higher
Japan: standard deliver FREE
Japan: express delivery FREE for order over £100
What happens if my order comes over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you
What if I'm not in when you make a delivery?
Don't worry. The delivery company will leave a card saying they've called. There'll be a phone number for you to ring to arrange a more convenient delivery day or an address from where the parcel can be collected
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Will I get back the original postage and packing charges that I paid if I cancel my order?
If you are in the European Union and you cancel the whole of your order within seven days after the day you receive your goods we will refund the standard postage and packing costs you paid as part of that order (if any), in accordance with the Distance Selling Regulations. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will have to pay the costs of sending the order back to us. We will not refund any postage and packing charges if you cancel after the seven days allowed under the Distance Selling Regulations or if you only cancel part of your order (although you still have 14 days to return your goods and receive a refund for the cost of the goods).