We deliver worldwide. The cost of delivery depends on whether you choose express or standard delivery, and on the order value.
All international orders are sent Express.
Express international delivery is via courier – FedEx or DHL for example. In the UK it is by Royal Mail Special Delivery or domestic courier. Express delivery is trackable. If you need to know the exact location of your item and its expected delivery time we recommend that you choose express delivery at checkout.
Standard delivery is by UK First Class post. Standard delivery is not trackable.
WE OFFER FREE EXPRESS SHIPPING TO THE WORLD FOR ORDERS OVER £150
Standard shipping to the UK is free for orders over £50.00
Under £50.00 UK standard shipping is £2.50
For orders under £150 (EXCEPT THE USA) the following shipping charges and estimated transit times apply:
Canada express: £20.00 2 - 3 days
UK express: £5.00 next day *
Europe express: £20.00 1 - 2 days
Australia express: £25.00 2 - 3 days
Rest Of The World express: £25.00 2 - 3 days
USA orders under £100
USA orders over £100
IF YOUR TERRITORY IS DEFINED BY THE COURIER COMPANY AS REMOTE, INCURRING A SURCHARGE WE RESERVE THE RIGHT NOT TO SHIP (REFUND THE ORDER) OR CONTACT YOU TO DISCUSS SHIPPING CHARGE OPTIONS.
If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, or there is a delay with authorisation we will not be liable for non-delivery or if the item takes longer to arrive than the guideline transit times given above.
* UK express: This means your order is sent on a next day guaranteed service. It does not mean that your order will arrive the day after it is placed. We cannot guarantee to deliver your order the day after it is placed though we will do our best if you request this
What happens if my order comes over two deliveries - am I expected to pay postage twice?
No, you only pay one lot of postage per order, regardless of how many parcels we send out to you.
What if I'm not in when you make a delivery?
Don't worry. The delivery company will leave a card saying they've called. There'll be a phone number for you to ring to arrange a more convenient delivery day or an address from where the parcel can be collected.
Will I get back the original postage and packing charges that I paid if I cancel my order?
If you return your order within the allotted time frame as set out in our terms we refund the entire order cost, including shipping charges.